What is your return policy?

We want you to love your gear as much as we do! If something’s not quite right, we’re here to help.

✅ Returns & Exchanges

• Timeframe: You have 14 days from the date of purchase to request a return or exchange.

• Condition: Items must be in new, unused condition with all original packaging, accessories, and tags.

• Proof of Purchase: A receipt or order number is required for all returns.

⚠️ Non-Returnable Items

• Custom orders

• Vintage instruments

• Gift cards

• Items marked “Final Sale”

• Used strings, picks, or opened accessories (unless defective)

🔁 Exchanges

If you’d rather swap for something else, let us know! We’ll do our best to help you find the perfect match.

💸 Refunds

• Refunds will be processed to the original payment method within 5–7 business days after inspection.

• Shipping costs are non-refundable (unless we messed up — then it’s on us).

📦 Return Shipping

• Customers are responsible for return shipping costs.

• Please pack your item safely. We’re not responsible for damage during return transit.

🎯 Defective or Damaged Items?

Reach out within 3 days of delivery with photos and a description. We'll make it right.